Looking for a reliable IT Support?
On-Site Support Services
Our onsite IT support team can assist you at your premises, on weekdays and weekends, to resolve issues with your desktops, mobile devices, workstations, cloud devices, office 365 issues, servers and other applications.
Same Day Onsite Support
Setup4 gives you comprehensive IT support for your business, with same-day service and fast response times. We are Microsoft Certified partner, who can fix your PC remotely or have a technician at your doorstep to repair it.
Did we mention that our prices are really cheap when compared to other companies. Call us and you’ll be surprised how helpful our onsite IT support services can be!
- Printer Setup
- Setting up your email
- SPEED up your Computer
- Configure your new PC
- Anti Virus Protection
- Updating your computer to latest version
- 24*7 Remote Monitoring
- Desktop Support
- Hardware Repairs
- General Maintenance
- Network / Server Support
- Data Backup & Recovery
- Network Audits
- Much More
5 Reasons To Hiring Us!
Keeping Your Systems Up-To-Date
With the increasing amount of software updates and newer versions released daily, having a IT service provider is really smart idea to help save your time and money.
We make sure your systems, servers, and computers continue to perform at their best.
Increases Employee Productivity
If you or your employees are troubleshooting their IT issues, that’s really a waste of time and what if something goes wrong on a busy day, this is a sign that hiring an IT support service is a good idea.
Instead of taking away valuable time that could be spent doing your daily tasks, a IT support team can manage these issues for you .
New Technology New Business Opprtunities
Advancements in the field are growing rapidly all the time, and it’s really impossible to keep your systems new and upgraded.
Our IT support professional experts are dedicated, and always hungry for learning newest and advanced tech in the industry so you don’t have to worry about them, they’ll tell you what’s the best approach for your business.
Customised Service & Solutions
Every business IT needs are different depending upon the type, size, location and work they do.
Setup4 can offer you several different, individual plans, focusing on different IT support based on your business.
Peace Of Mind
Without a proper IT support, every business are limited to have issues and system crashed during or after business hours.
We offer 24*7 remote monitoring for your business systems and identifies the issue and fix the problem quickly .
Same Day Service
Onsite technical support is an option with the ability to give your business a hands-off IT solution. While remote support can solve many technical problems, some issues, such as hardware, cabling and special IT projects, will require in-person IT support to be appropriately fixed.
Technical issues can be time-consuming to resolve, especially for non-technical staff, leading to decreased productivity. Onsite IT support enables IT maintenance and project to be handled by dedicated onsite IT professionals, leaving your team to dedicate their time and resources to growing your business.
Onsite technicians enable you to control costs. Accessing a network of on-demand in-house IT support technicians removes the need to send core members of your IT team to remote locations. This can reduce the cost of travel expenses and overhead costs to your business.
If you need onsite support but don’t have the budget for a full-time hire, onsite IT support can give you the IT support you need without the cost and commitments of a full-time IT technician.
If your business is experiencing service outages due to IT technical issues, it’s important to minimise the costs of downtime by getting your systems back online as soon as possible. Having access to onsite support that can be despatched quickly and to multiple locations is essential for IT problems that require in-person technical support.
IT Support Levels
Do you know what the different tiers of IT support are? There are five main tiers, and each one provides a different level of support.
Knowing which tier your company needs can help you choose the right IT support provider. Keep reading to learn more about each tier and find out which one is right for your business.
Tier 0
The first level of support, tier 0 consists mainly of users using self-service options to fix minor technical issues. Users access support information from internet and intranet sources and peer support forums. Tier 1 support staff can answer any basic questions received through these channels and escalate the issue to the next tier of support at their discretion.
Tier 1
The next level is tier 1 support. This is when a company has someone available to help with basic technical issues, but they are not on site. Users have access to help desk and service desk service, support and issue resolution. This can be done over the phone or through a chat interface using remote support software.
Tier 2
This tier of support is when a company has someone available to help with more complex technical issues. This person is usually more knowledgeable about the system and can provide more in-depth product and service support.
Tier 3
Tier 3 support is when a company has someone available to help with very complex technical issues. This person is usually an expert on the system and can provide support for even the most difficult problems. These experts are usually the highest level of product specialists and may include the chief engineers and architects who created the produce.
Tier 4
Finally, tier 4 support is when a company engages outside support for problems not supported by the organisation, often providing onsite support. Contracted support for items provided by but not directly serviced by the organisation, including printer support, vendor software support, machine maintenance, depot support, and other outsourced services.
On-Site IT Support for Melbounre Businesses
Whether you’re a small business, a startup or a large enterprise, IT support is essential for smooth business operations. There are two broad categories of IT support: remote and onsite.
Onsite IT support is defined as the support provided on your business premises by an IT technician. Onsite IT can be in-house or outsourced to a managed IT service provider.
Benefits of onsite support
- IT issues can be quickly resolved in real-time
- Your business is their sole client. You won’t have to compete for your onsite support visits, though you may find your internal departments competing for your in-house IT support’s time
- An onsite support technician or team gets to know your IT infrastructure intimately. They can learn from previous issues and implement faster solutions that benefit from your onsite support’s learned experience operating your software and equipment
- It can be more relational than remote support. Your team has the chance to build a relationship with onsite IT support, establishing trust and leading to better communication. When a relationship isn’t in place, issues are more likely to continue until something breaks
Onsite support can build relationships with your team and get to know your unique IT infrastructure, enabling the IT technician to identify and fix issues that might not otherwise be reported before they cause substantial damage
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